Privacy Policy

1. Overview

The Imperial Charter ("we," "our," or "us") operates high-end private mobility, aviation, marine charter, and chauffeur academy services. Discretion and client privacy are foundational to our operations. This Privacy Policy describes how we collect, handle, safeguard, and use personal information gathered through our web platform, concierge communications, and booking services.

2. Information We Collect

We collect only information essential to coordinating and validating your private passage:

• Journey & Enquiry Details: Travel dates, preferred service mode (road, air, sea), passenger counts, origin/destination coordinates, itinerary preferences, and special requirements.
• Contact Information: Full name, primary email address, WhatsApp or phone number.
• Chauffeur Academy Applications: Driver licensing status, years of professional experience, location, and background verification references.
• Technical & Session Data: Minimal diagnostic data, secure session tokens for authorized staff access, and cookie preferences stored locally on your device.

3. How We Use Information

Information provided to The Imperial Charter is used exclusively for:

• Generating bespoke journey quotations and validating fleet availability with accredited operators.
• Facilitating continuous concierge communication via direct desk contacts and verified WhatsApp handoffs.
• Processing authorized deposits and reviewing booking status.
• Evaluating and verifying candidates for The Chauffeur's Block professional training academy.
• Complying with regulatory, aviation, and maritime security requirements.

4. Data Storage & Security

We implement stringent organizational and technical safeguards. Private office access is role-restricted and secured by cryptographic HMAC sessions and multi-factor authentication (TOTP). Audit histories preserve immutable staff attribution.

We never sell, rent, or trade client identity or travel itineraries with commercial advertising networks or unverified parties.

5. Third-Party Services

To deliver an uninterrupted global standard, we interface with trusted institutional providers:

• Stripe / Paystack: Payment and deposit authorizations are conducted directly on secure hosted infrastructure. Card data never touches our application servers.
• WhatsApp / Meta: Real-time concierge messaging and handoffs occur over encrypted WhatsApp communication channels.

6. Your Rights & Choices

Depending on your jurisdiction (including GDPR, UK Data Protection Act, and NDPR), you possess the right to request access to, correction of, or permanent deletion of your journey records once operational and regulatory retention obligations have expired.

7. Contact the Privacy Desk

For privacy inquiries, data subject requests, or regulatory questions, reach our compliance team directly at:

Email: privacy@theimperialcharter.com
Concierge Desk: +234 902 661 2755